Privacy Policy

Effective Date: January 1, 2025

Novembros Premium Imports Ltda. (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information, in compliance with the Lei Geral de Proteção de Dados (LGPD) and Brazil’s Consumer Protection Code (CDC).

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Name, email address, phone number, and address.
  • CPF (Cadastro de Pessoas Físicas) or other identification details when required by law.

1.2 Browsing Data

  • IP address, browser type, operating system, and access times.
  • Pages visited, time spent, and navigation behavior.

1.3 Transaction Data

  • Payment information (processed securely via third-party providers).
  • Purchase history and preferences.

1.4 Cookies and Tracking Technologies

  • Cookies to enhance user experience and for analytics purposes. You can manage cookies in your browser settings.

1.5 Social Media and Interaction Data

  • Information shared via social media platforms when interacting with us.
  • Details about interactions with customer support or feedback submissions.

2. How We Use Your Information

We process your data for the following purposes:

  • To provide and deliver our products and services.
  • To process orders, payments, and transactions.
  • To improve our website, marketing, and customer service.
  • To comply with legal obligations and protect our rights.
  • To communicate with you regarding updates, promotions, or inquiries.
  • To conduct research and analysis to improve products and services.
  • To detect and prevent fraud, unauthorized access, or security breaches.

3. Legal Basis for Processing

Under LGPD, we rely on the following legal bases for data processing:

  • Consent: When you agree to receive communications or allow us to collect specific data.
  • Contractual Necessity: To fulfill orders and provide services.
  • Legal Obligation: To comply with regulatory requirements under Brazilian law.
  • Legitimate Interest: For analytics, fraud prevention, and operational improvements.
  • Exercise of Rights in Legal Proceedings: When necessary for judicial, administrative, or arbitration purposes.

4. Data Sharing

We may share your data with:

  • Service providers (e.g., payment processors, logistics companies) to fulfill orders.
  • Legal or regulatory authorities when required by law.
  • Third-party marketing or analytics platforms, only with your explicit consent.
  • Affiliates and partners to enhance services or promotional efforts.
  • IT and security service providers for system maintenance and security.

We will never sell your data to third parties.

5. International Data Transfers

If your data is transferred outside Brazil, we ensure that:

  • The receiving country offers an adequate level of data protection.
  • Contracts include LGPD-compliant data protection clauses.
  • Additional safeguards, such as encryption, are in place.

6. User Rights Under LGPD

You have the following rights:

  • Access: Request access to your personal data.
  • Correction: Request correction of inaccurate or outdated information.
  • Deletion: Request deletion of data, except when required for legal purposes.
  • Portability: Request transfer of your data to another provider.
  • Revocation of Consent: Withdraw consent for specific data processing activities.
  • Information: Request details about how your data is processed.
  • Anonymization: Request anonymization or blocking of unnecessary or excessive data.
  • Objection: Object to certain data processing activities, such as direct marketing.

To exercise these rights, contact us at cheers@novembros.com.br

7. Data Retention

We retain personal data for as long as necessary to:

  • Fulfill the purposes outlined in this policy.
  • Comply with legal obligations.
  • Resolve disputes and enforce agreements.
  • Perform audits and maintain records as required by law.

8. Security Measures

We use industry-standard measures to protect your data, including:

  • Encryption of sensitive information.
  • Secure servers and firewalls.
  • Regular audits to ensure compliance and security.
  • Access control measures to restrict unauthorized access.
  • Incident response plans to address potential breaches.

9. Cookies Policy

Cookies are used to:

  • Analyze website traffic.
  • Enhance user experience.
  • Enable essential functionalities.

Types of cookies:

  • Essential Cookies: Required for the website to function.
  • Analytics Cookies: Track usage and performance.
  • Marketing Cookies: Deliver personalized advertisements.

You can manage or disable cookies in your browser settings. Note that disabling cookies may affect website functionality.

10. Third-Party Services

Our website may include links to third-party websites or services. We are not responsible for their privacy practices. Review their policies before providing any personal data.

11. Updates to This Policy

We may update this policy periodically to reflect changes in laws or practices. Updates will be posted on this page with a revised effective date. We encourage you to review the policy regularly.

12. Minors

Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with information, contact us to have it removed.

13. Contact Information

For questions, concerns, or to exercise your rights, please contact us:

14. Governing Law

This Privacy Policy is governed by the laws of Brazil. Any disputes will be resolved under Brazilian jurisdiction.

By using our website and services, you agree to this Privacy Policy. Thank you for trusting Novembros Premium Imports Ltda.